The user holds the right to cancel an order without stating any reasons within fourteen (14) calendar days, by returning the product in the original state, without any incurring costs other than return fees. This period starts from the day the products were received. In order to exercise his right, the user must complete and send the relevant cancellation form received at the time of the order’s receipt in hard copy. In this form , the user will have to choose whether he wants to replace the product with another or to return the corresponding amount of money paid ( right of withdrawal) , while he is given the opportunity to supplement the reasons for which he wishes to return the product .
In case of loss of the relevant form or if the user wishes, he has the opportunity to download an electronic form, fill it and send it by e-mail to the Company. The above form must be sent to the following email address of the Company: firstname.lastname@example.org .
- In case of cancellation of the order, the user is required to directly return the product in the original packaging, as received by the Company. The Company shall ensure that the products are in excellent condition inside the special sealed and original packaging. After that, the Company is obliged to repay the sums paid by the user/client, within thirty (30) calendar days.
The return of the sum is performed in the same manner the payment was made, unless payment was made upon delivery. If the sum is charged to the user’s credit card via Paypal payment, the right to cancel the order is covered by the terms and conditions imposed by the Paypal Company.
- The consumer has the right to ask for the replacement of a product if the item he received was defective or doesn’t correspond to the item ordered or doesn’t satisfy his needs (eg.the number was adequate etc). It is necessary that the items are in the same condition they were received in, complete and without damages; the packaging shall be the one which normally accompanies the product, be in excellent condition and include all the documents accompanying the product (eg sales receipt). If the product does not meet the above requirements it will be returned to the sender and the delivery fees will be charged to him.
- The consumer has the right to ask for a return and replacement of the product only once. In the case where the consumer asks for replacement with a different design, the new piece should costs equal to the first ordered or more, because in the case it costs less the company does not have the possibility to return money.
From the time the user/client sends the product, the Company will receive it within 2-3 working days if the user/client returns it from Greece with Geniki Taxydromiki services or within 6-10 business days if he returns it from abroad with USPS Priority Mail International.
In case the user/client chooses other carriers the Company is not responsible and consequently cannot guarantee the receipt time of the returned products. After receipt, the Company will immediately proceed to the necessary examination of user’s request and will notify him on the actions taken.
The delivery of the new product will take place over a time period equal to the time of dispatch of the original item.